We’re proud to announce that Kraken was once more a multi-category winner on the Buyer Centricity World Collection (CCWS).
Overcoming robust competitors, this 12 months’s awards observe our 2023 CCWS Buyer Success and Worker Expertise class wins, together with our 2024 Buyer Perception & Suggestions win.
Our award-winning capability to enhance consumer expertise by way of AI
Within the Greatest Use of AI in CX Europe class, we received primarily based on our confirmed leveraging of synthetic intelligence to reinforce buyer expertise. Measurable enhancements by means of buyer satisfaction scores, together with considerate integration of moral issues in AI utilization, had been among the many judging standards.
Our award-winning entry centered round Kai, Kraken’s chatbot and first line of help for our purchasers who contact help by way of chat. By means of effectively resolving frequent questions from purchasers, Kai permits our human help crew to dedicate extra assets to the purchasers who want our signature 6-star help, whereas permitting purchasers with simply resolved points to be helped immediately.
Ashley Speller, Kraken VP Shopper Engagement, mentioned, “We’re thrilled to have been acknowledged as soon as once more for our dedication to delivering distinctive buyer experiences. These awards are a testomony to the onerous work and dedication of our whole crew, who attempt each day to make a significant impression on our purchasers’ lives. We’re proud to be setting a brand new normal for buyer centricity in our trade.”
Kraken acknowledged as a number one client-service employer
Within the Worker Expertise Technique Europe class, the winner was chosen primarily based on how properly corporations had been in a position to present an excellent surroundings for his or her staff to reside, work and develop inside.
On this entry, we targeted on Kraken’s do business from home insurance policies, diverse wellness applications, intensive skilled improvement applications and powerful firm tradition. We proudly proceed our deal with sustaining a collaborative, passionate, and blissful workforce who can share our enthusiasm with our purchasers.
Click on right here to learn extra in regards to the Buyer Centricity World Collection Awards and to see the total checklist of winners.
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